Shipping and Returns
Shipping
At Corner Chemist, we aim to get your purchase to you in the same condition it left the shop in. We carefully package your order and protect it using packing material and strong packaging.
We are pleased to offer free shipping on purchases of $200 and over, and free Express Post shipping on purchases $500 and over.
Orders are shipped via Australia Post. We will contact you with a tracking number which you can plug in here to follow the shipment of your order: https://auspost.com.au/parcels-mail/track.html#/track . If you have opted to have the item delivered by envelope, there will not be a tracking number.
We endeavour to ship your order out the same day or next day. If we do not have the item in stock, we will send the order as soon as we receive stock from our wholesaler. If there is a delay of more than a couple of days, we will be in contact with you to inform you of the issue.
Please allow 3-10 business days for Regular Post, 1-3 business days for Express Post and 1-4 business days for envelope delivery.
On occasion, we may need to use a courier for delivery. As with Australia Post, the tracking details will be sent to you.
Please note that we do not ship internationally. To find out more, please email us at info@cornerchemist.com.au so we may communicate directly with you in regards to any queries you may have.
Returns
In accordance with Australian Consumer Law, we are more than happy to accept returns if the product is not what you ordered or is faulty in any way. Happy customers make us happy, so if you have made a genuine mistake, we may be able to offer you a replacement or a refund. All returns should reach us in the same condition you received it (i.e. unopened and unused and in its original condition), and do make sure it is well protected!
Change of mine refunds will be subject to a 20% restocking fees, and the shipping fee will not be refunded.
Prescription medicines cannot be returned.
Corner Chemists reserves the right to refuse the return of any products that are not sealed by the manufacturer and / or are sensitive in nature.
Email: info@cornerchemist.com.au